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Outbound communication requirements

Outbound communication requirements

Outbound communications initiated through Notify, such as phone calls and SMS messages must satisfy certain requirements.

These requirements apply to all outbound communications initiated through Notify, such as by using Notify workflow activities or the Notify JavaScript API.

Invalid numbers prevent Notify workflows from running, and cause an error to be logged. Set the glide.notify.debug property to true to create detailed error logs.

Recipient number requirements

These requirements apply to any number that receives a Notify phone call or message.
  • Calling country must be authorized from Twilio
  • The number must be E.164 compliant
  • The number must be different than the phone number used to initiate the call or message

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.