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Install a MID Server on Windows

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Install a MID Server on Windows

This MID Server installer automates the installation of a MID Server on a Windows computer.

Before you begin

Role required: admin or mid_server

About this task

You can install one or more MID Servers on a Windows computer. Click this link to view the installation video:


  1. Log in to the Windows host machine where you want to install the MID Server.
  2. Create a folder for the MID Server on the top level of the drive such as ServiceNow\MID Server1.
  3. Download the MID archive file into the new folder.
  4. Right-click the archive and select Extract All.
  5. Navigate to the \agent folder that was created when the file was extracted.
  6. Change directories to the service-now\mid server name\agent folder, and enter the following command to start the MID Server installer: installer.bat.
    To configure the MID Server manually, skip to Step 12.
    The MID Server installer
    The system opens the MID Server installer.
  7. Use the installer to enter the following information.
    • URL to your instance
    • User credentials to run the MID Server
    • Proxy server connection details
    • MID server name
    • MID server service name
    Note: The MID Server user must have the mid_server role.
  8. From the installer, click Start MID Server.
    The local host starts the MID Server.
  9. Click Mid Servers List Page.
    The installer opens the MID Server list from your instance.
  10. Select the MID Server name from the list.
    Note: It may take a few seconds for the MID Server time to establish a connection with your instance.
    The system displays the MID Server record.
  11. From Related Links, click Validate.
    The MID Server Validated changes to Yes.
  12. To configure the MID Server manually, edit the config.xml file with a text editor such as WordPad:
    1. Find the element <parameter name="url" value="" /> element and change the value to the URL of your instance.
    2. Enter the MID user credentials in the mid.instance.username and mid.instance.password parameters.
      By default, the MID Server, uses basic authentication for SOAP messages. The password value is also encrypted authentication.
    3. (Optional) Find the <parameter name="name" value="YOUR_MIDSERVER_NAME_GOES_HERE" /> element and change the value for the MID Server name.
    4. (Required) Enter connection information for the proxy server. Remove the appropriate comment tags from the proxy configuration information.
      For example, you can configure these parameters:
      • mid.proxy.use_proxy
      • mid.proxy.port
      • mid.proxy.username
      • mid.proxy.password
  13. If you configured the MID Server manually, finalize the configuration as follows:
    1. Execute the batch file start.bat.
      The system starts the new MID Server.
    2. Log into the instance.
    3. Navigate to MID Servers > Servers.
      The system displays a list of MID Server records.
    4. Select the record matching your new MID Server and verify that the Status is listed as Up.

What to do next

See the following: