Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

HR Service Portal

HR Service Portal

From the Self-Service HR Service Portal, you can get HR benefit and policy information, and request help from the HR team.

The HR Service Portal view is different for employees working at the company and employees onboarding into the company. Depending on employee status, whether onboarding or already working at the company, users see a slightly different user interface. For example, an onboarding employee sees information about the company and company executives, as well as suggested reading articles. Onboarding tasks, such as completing a background check consent, are listed. Widgets without data do not appear on the HR Service Portal.

Figure 1. HR Service Portal
Example of the HR service portal.
From the HR Service Portal, you can:
  • View top rated knowledge base articles or search for HR knowledge articles that answer your questions to quickly access top-rated articles. As you type, articles are suggested based on keywords.
  • View your HR profile and upload a company photo. You can update fields that are not disabled in your HR profile.
  • View your HR cases, requests, approvals (if you are an approver), team, and organization chart.
  • Submit HR questions and requests that are not answered in HR knowledge articles.
  • View weather and a map for your location.
  • Chat with an HR specialist. (An administrator must enable the HR chat queue for the link to appear.)
  • Email HR to create your request.
  • Browse the HR Service Catalog to:
    • Enroll in benefits.
    • Request direct deposit for your paycheck.
    • Select or modify benefits or beneficiaries.
    • Request to onboard or offboard employees.
    • Report or ask about disciplinary issues.
    • Request HR Service Portal support.
  • View your assigned tasks to complete.
  • View tasks HR, Facilities, and IT are completing.
From the HR Service Portal, pre-hired employees can:
  • View Start Date and Days Left until the first day of work.
  • View My Tasks, to read and accept documents with an e-signature, view team and organization chart, and email with anyone on the team.
  • Submit HR questions and requests that are not answered in HR knowledge articles.
  • View tasks HR, Facilities, and IT are completing.
  • View weather and a map for the job location.
  • Chat with or email an HR specialist. (An administrator must enable the HR chat queue for the link to appear.)
Note: The HR Service Portal requires Microsoft Internet Explorer 10 or above. The HR Service Portal page does not work in Microsoft IE9 or below. Use the HR Catalog module to submit an HR case.