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Introduction to credentials

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Introduction to credentials

Credentials are used by Discovery, Orchestration, and Service Mapping to access the external devices that they explore or manage.

Credential types

The following credential types are provided:
Credential type Description
Applicative Credentials The credentials to explore the applications on a device or computer. Patterns often need applicative credentials.
AWS Credentials The Amazon Web Services (AWS) master account, access key ID, and secret access key.
Azure Service Principal The Azure service principals required for an Azure subscription.
Basic Authentication Credentials A user name and password.
CIM Credentials The user name and password required to access a CIMOM - Common Information Model Object Manager (CIM) server, which obtains information about VMware ESX servers.
Cloud Management Credential Credentials that Orchestration uses to access cloud resources.
JDBC Credentials A user name and password to access a Java Database Connectivity (JDBC) connection.
JMS Credentials A user name and password to access to a Java Message Service (JMS).
SNMP Community Credentials (Password Only) The community string to access devices via SNMP.
SNMPv3 Credentials The user name and keys required to access devices on your SNMP v3 network.
SSH Credentials The user name and password to access Linux and Unix devices.
SSH Private Key Credentials The private key credentials to access Linux and Unix devices.

SSH private key credentials are recommended over SSH password credentials for security reasons.

VMware Credentials Credentials to access vCenter resources. These credentials are required for any work that is performed on vCenter, such as cloning a virtual machine.
Windows Credentials The user name and password required to access Windows computers. Several permission requirements must be met to use Windows credentials.

How MID Server uses credentials

Windows MID Servers use the login credentials of the MID Server service on the host machine to discover Windows devices in the network. This login is configured when the MID Server is installed and must have domain or local administrator privileges. For Linux and UNIX machines and network devices, the MID Server uses the SSH and SNMP credentials configured in the ServiceNow instance in Discovery > Credentials.

MID Servers used by Orchestration must have access to the necessary credentials to execute commands on computers in the network as specified by the Workflow activities. Orchestration can use the same SSH and SNMP credentials as Discovery, but has two additional credentials designed for specific Workflow activities: Windows (for PowerShell) and VMware.

Encryption and decryption

The platform stores credentials in an encrypted field on the Credentials [discovery_credentials] table, and once they are entered, they cannot be viewed.

When credentials are requested by the MID Server, the platform decrypts the credentials using the following process:
  1. The credentials are decrypted on the instance with the password2 fixed key.
  2. The credentials are re-encrypted on the instance with the MID Server's public key.
  3. The credentials are encrypted on the load balancer with SSL.
  4. The credentials are decrypted on the MID Server with SSL.
  5. The credentials are decrypted on the MID Server with the MID Server's private key.
Note: The platform does not have separate encryption keys for multi-tenant instances.

Credential order

Credentials can be assigned an order value in the Credentials Form, which forces Discovery and Orchestration to try all the credentials at their disposal in a certain sequence. Ordering credentials is useful in the following situations:
  • The credentials table contains many credentials, with some used more frequently than others. For example, if the table contains 150 SSH credentials, and 5 of those are used to log into 90% of the devices, it is good practice to configure those five with low order numbers, which places them at the top of the execution list. Discovery and Orchestration will work faster if they try these common credentials first. After the first successful connection, the system knows which credentials to use the next time for each device.
  • The system has aggressive login security. For example, if the Solaris database servers in the network only allow three failed login attempts before they lock out the MID Server, configure the database credentials with a low order value.


Credential tagging allows workflow creators to assign individual credentials to any activity in an Orchestration workflow or assign different credentials to each occurrence of the same activity type in an Orchestration workflow. Credential tagging also works with credential affinities.