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Basic access authentication

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Basic access authentication

An alternative to cookie-based authentication for the Help the Help Desk script is basic access authentication, which employs two properties to configure the script with credentials.

When a user logs in with the proper credentials, that user accesses the instance in the soap_ecc role, which grants access to the ECC queue but limits the user's access to other features. The administrator then configures the system properties with the user name and password for the soap_ecc user.

The values from these properties are automatically saved to the script file helpthehelpdesk.js. When this user runs the Help the Help Desk script, the instance checks for a cookie. If no cookie is found, the instance checks for the login credentials provided by the system properties, and authenticates the script automatically.