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OKTA SSO integration

OKTA SSO integration

Administrators can enable the Okta SSO integration to provide single sign-on access to instances through Okta.

This integration allows users to access their instance without logging in with their user credentials. Users only need to sign on to their organization's Okta service to gain access to the instance.

How the Okta integration works

Organizations using Okta for single sign-on services typically have user information stored in another user management system, such as Active Directory. The user data is shared between Okta and these services or applications so that Okta always has the most up-to-date user credentials necessary to automatically log users into their applications. Organizations using Okta might also enter user data directly into the Okta user management service.

For Okta to automatically authenticate users to the instance, user data must be shared between Okta and the instance. The user management system in Okta manages this data sharing. In the user management system, administrators identify the users that are users by either manually configuring the user data or by importing users from the database. If changes need to be made at a later time, the user management system can import the updates from the database or, if the updates were made in Okta, the user management system can push the updates to the user table. This keeps the user data in synch.

When a user successfully authenticates with Okta and tries to access the instance, a token is sent to the instance authorizing the user so they do not have to sign in again.

Products > ServiceNow Platform > Platform Security; Versions > Helsinki