Ticket Attachments widget Use the attachment widget to attach items to tickets. Attachments should be less than 24MB. You can drag files into the Attachments widget to add them to a record. Figure 1. Ticket Attachments widget Instance options Table 1. Ticket attachments widget instance options Field Description Record ID The ID number of the record for the attachment. Record table Limit the records users can add an attachment to by adding a table to the attachment widget. Users can then only add attachments if they are in a record for that table.