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Widgets are what define the content in your portal. You can use the widgets provided with Service Portal just as an example, or you can clone and modify to fit your own needs.

Widgets are read-only so you can benefit from future updates, which means you can't update their code. If you need to make major changes, clone the widget and give it another name and id.

A widget is a superset of an Angular directive that is tightly coupled to a server-side JavaScript code block. For more advanced widget configurations, make sure you understand AngularJS and Bootstrap.