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Service Portal Single sign-on, logins, and URL redirects

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Service Portal Single sign-on, logins, and URL redirects

Service Portal uses a combination of system properties and script includes to determine how the system handles URL redirects for users logging in to the portal.

Only users who understand SSO, URL redirects, and the ServiceNow platform should make any changes.

Single sign-on and Service Portal

To use single sign-on with Service Portal, you must enable the Integration - Multiple Provider Single Sign-On Installer plugin (com.snc.integration.sso.multi.installer).

If you are using the system property to automatically redirect to your primary IdP, then Service Portal automatically redirects to that IdP. If you have multiple identity providers, Service Portal shows a link on the login page to Use external login. For more information on SSO and authentication in the platform, see Multiple-Provider single sign-on (SSO).

Require authentication for a Service Portal page

If you want to require authentication for a Service Portal page, ensure that the Public flag on the page record is not selected. For more information, see Customize a page. If a user navigates to a non-public page, they are redirected to the login page for the requested portal.

Because every page request is routed through the $sp page, this page must be public. The following values in the Public Pages sys_public table define the page as public:

  • Page: $sp
  • Active: true