Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Configure the Service Portal login page

Configure the Service Portal login page

Administrators can configure a login page for Service Portal.

Follow these steps to create a login page URL redirect.

  1. In the sys_properties table, make sure these properties are set to the following:
    Property Value Description
    glide.entry.page.script new

    SPEntryPage().getLoginURL()

    Login page determination
  2. If you need to customize the actual entry page, from the Script Includes table, search for SPEntryPage.
    Note: If you make changes to the script include, it won't be upgraded with future updates.
  3. Edit the script on the SPEntryPage to change the assigned portal to the portal_suffix you want. SPEntryPage uses /sp/ as the portal path to redirect to. Enter your own portal_suffix in place of sp.

    SPEntryPage Script Include with the this.portal = "/sp/"; section highlighted