Configure widget instances Each instance of the widget you configure remains unique, so you can have several instances of the same widgets on a page. For example, each instance of the cool clock widget on a page shows a different time zone. Configure a widget on a page by adjusting the instance options. Each time you add a widget to a page it creates a record on the sp_instance table with the following information: Reference to the column where the widget is located Reference to a widget Configuration for a widget in the form of pre-defined form fields and an Additional Options field in JSON format On a page in the Service Portal Designer, point to the Edit icon () in a widget to open the widget instance options. You can also access widget instance options using the control + right-click menu. Figure 1. Configure Cool Clock widget From the Instance Options window, make the selections you want to configure your widget. Instance options vary depending on which widget you select. Advanced users can configure the available options for a widget. For more information, see Widget instance options.