Activate Service Portal If Service Portal is not active on your instance, you can activate it from the plugin module. You must have the administrator role to activate a plugin. Locate the Service Portal [com.glide.service-portal.esm] plugin in the list of plugins. Activate the plugin and select the option to include demo data. For more information on activating a plugin, see the Activate a plugin topic. Activating Service Portal automatically activates the Connect plugin.