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Workflow roles

Workflow roles

Certain roles are required to use workflows.

Table 1. Workflow roles
Role title [name] Description

Activity creator

[activity_creator]

Creates and edits custom workflow activities, reuses custom activity data, and manages activity packs downloaded from the ServiceNow Store.

Web service administrator

[web_service_admin]

Accesses and uses REST and SOAP messages in the Orchestration activity designer. Creates and edits custom activities that use the REST web service and SOAP web service templates.

Workflow administrator

[workflow_admin]

Creates, edits, publishes, and deletes graphical workflows.

Workflow creator

[workflow_creator]

Creates new graphical workflows.

Workflow publisher

[workflow_publisher]

Publishes graphical workflows.

Products > ServiceNow Platform > Workflow; Versions > Helsinki