Workflow roles Certain roles are required to use workflows. Table 1. Workflow roles Role title [name] Description Activity creator [activity_creator] Creates and edits custom workflow activities, reuses custom activity data, and manages activity packs downloaded from the ServiceNow Store. Web service administrator [web_service_admin] Accesses and uses REST and SOAP messages in the Orchestration activity designer. Creates and edits custom activities that use the REST web service and SOAP web service templates. Workflow administrator [workflow_admin] Creates, edits, publishes, and deletes graphical workflows. Workflow creator [workflow_creator] Creates new graphical workflows. Workflow publisher [workflow_publisher] Publishes graphical workflows.