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Use a timeline

Use a timeline

By default, the timeline displays all activities and transitions requested when first opened.

About this task

Collapse any part of the hierarchy in the activity pane and the timeline adjusts automatically. Date/time and duration controls enable you to scale the timeline to view all the elements at once. To display a timeline, click a UI action within a Workflow Context record.

Procedure

  1. Navigate toWorkflow > Live Workflows > Active Contexts.

  2. Select a context.

  3. In Related Links, click Show Timeline to display the timeline for the entire context.

    The timeline opens with all activities expanded and the view set to Max, which displays the entire timeline at the width of the pane. The title of the timeline is in the form Workflow context: <context name>, Requested Item: <requested item number>.

    Workflow timeline iPhone

  4. Use the Range Selectors at the top of the timeline to change the perspective.

    Timeline perspective bar

    The increments go from one day to one year. To limit the timeline to an increment between the start date of the first span and the end date of the last span, click Max.

  5. Use the starting and ending calendar fields to select the timeline perspective.

    These fields control the same perspective as the slider at the bottom of the timeline.

  6. Use the pink slider at the bottom of the timeline to change the perspective.

    Workflow timeline slider
    1. Move the slider from right to left to view all the spans on a long timeline.
    2. Adjust the end points of the slider to make arbitrary changes to the magnification.

      A narrow slider zooms in on the spans and provides a more detailed view of complex timelines. A wide slider pulls the view out and makes more of the timeline visible on the screen.

  7. To focus the timeline view on selected activities, expand or collapse the activity tree.

    Spans not visible in the activity tree are not shown in the timeline pane.

    Workflow timeline collapsed

  8. Hover over an activity span to display a tooltip with information about the activity.

    This action highlights the activity in the activity pane.

    Workflow timeline tooltip

  9. Hover over the transition between two activities to highlight the activity and the predecessor activity in the activity pane.

    Workflow timeline transitions

  10. Double-click a span to display a history record for that activity.

    History records shows information such as the State and the starting and ending times.

    Workflow timeline history popup

Products > ServiceNow Platform > Workflow; Versions > Helsinki