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Reject workflow

Reject workflow

The Reject workflow activity rejects an incoming Notify call.

You can use the reject activity to disconnect only calls that have not yet been answered. Use the hang up activity to disconnect calls that have been answered.

Input variables

Input variables determine the initial behavior of the activity.

Table 1. Input variables
reasonSelect a reason for rejecting the call, such as busy.

Products > ServiceNow Platform > Workflow; Versions > Helsinki