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You can declare requested item catalog variables at the catalog item level or at a global level.

About this task

You can declare global catalog variables using the workflow editor context menu.

Also see, Global variable declaration option 2.


  1. Navigate to Workflow > Workflow Editor.

  2. Open and check out a workflow that runs against the Requested Item [sc_req_item] table.

  3. Click the menu icon and select Edit Catalog Variables.

  4. Click New to create a new variable or select an existing variable.

  5. Select the Global check box.

  6. Click Submit.

Products > ServiceNow Platform > Workflow; Versions > Helsinki