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Log utilities

Log utilities

The instance provides the utilities log file browser and log file download.

Use System Logs > Log File Browser to view any system log entry. You can search for log files by using the following filters:

Table 1. Log file browser
FieldDescription
Start timeStart date and time of the range you want to search, for the locale of the machine running the instance.
Session IDSystem-generated hexadecimal string that identifies the session that generated the log entry.
End timeEnd date and time of the range you want to search, for the locale of the machine running the instance.
MessageSystem-generated description of the occurrence.
LevelType of message displayed. The levels are Debug, Error, Warning, and Information. A warning is an error that has been handled and recovered. An error is something that must be fixed.
Thread nameSystem-generated identifier of the thread that created the log file.
Max rowsMaximum number of records returned for a particular filter.

The instance creates compressed archives of system logs every two days and purges log archives after 21 days. You can download log file archives and view them with System Logs > Log File Download. Select a log archive from the list, and then click Download log under Related Links to open or save the archive.

Products > ServiceNow Platform > Platform Security; Versions > Helsinki