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Disable the mobile or tablet experience

Disable the mobile or tablet experience

Administrators can disable or enable different parts of the mobile UI.

About this task

Navigate to System Properties > Mobile UI Properties to enable or disable any of the properties below.

Table 1. UI Agent Properties
PropertyDescription
glide.ui.m_enabledTurns on/off the mobile web UI
glide.ui.m.helsinki_mobile_enabledTurns on/off the helsinki mobile web UI
glide.ui.m.native_apps_enabledTurns on/off native apps
glide.ui.tablet_enabledTurns on/off tablet UI
glide.ui.mobile_agentsClear out these user agents to disable the legacy mobile UI

Products > ServiceNow Platform > Mobile; Versions > Helsinki