Why a subscription does not appear in the list

The Subscriptions list displays the subscriptions that your organization has purchased. There are, however, several types of non-subscription items that do not appear in the list.

Why does my subscription not appear in the Subscriptions list?

  • Self-hosted instances do not receive subscription information and therefore do not display information on the Subscriptions page.

Why is the Subscriptions list empty?

  • The subscription information might not yet have arrived. The data is downloaded daily.