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Integrate Password Reset with a CMS integration

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Integrate Password Reset with a CMS integration

You can configure a site in the ServiceNow content management (CMS) application to define a single-site access point that includes the password reset service. For example, you can create an employee self-service site that provides password reset service.

Before you begin

Role required: content_admin

About this task

Each password reset process requires a separate CMS page.


  1. Navigate to Content Management > Specialty Content > iFrames and create an iFrame record.
    iFrame for a password reset
  2. Go to Content Management > Sites and create a site that has no login page.
    Site with empty login page
  3. Go to Content Management > Pages and create a password reset page.
    Password reset page
  4. Enter the site you created, for this example, Password Reset Self-Service, in the Content site field.
  5. Right-click the form header and click Save.
  6. Click the Edit Page related link and then click Add content.
  7. In the Content Blocks section, select the iFrame that you created. Add more content as needed.
  8. Click Update.