Enable users to enroll for Password Reset
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- UpdatedJan 30, 2025
- 2 minutes to read
- Yokohama
- Password Reset Application
To enable users to enroll for the Password Reset program, you specify a UI macro that takes the user through the enrollment process and a script that processes the enrollment data that the user entered. The base system includes a functioning macro and script.
Before you begin
About this task
Procedure
Example: Enabling user enrollment
This example verification type uses the pwd_enroll_sms_ui enrollment UI macro and the PwdEnrollSMSProcessor enrollment processor script.

A verification type must also define a verification UI macro and a corresponding verification processor script. The example uses the pwd_verify_sms_uiverification UI macro and the PwdVerifySMSProcessor verification processor script.


Related Content
- Configure password expiration reminder
You can configure the password reset expiration reminder feature to send notifications to change or reset a user’s password whenever it is going to expire.
- Credential stores for Password Reset
Credential stores hold user information such as user names and passwords that can be used as login credentials. Examples include the User table [sys_user] or an Active Directory server.
- Password Reset verifications
Each verification specifies the method and process for verifying the identity of the user that is requesting a password reset.
- Configure your Password Reset process to auto-enroll users
To simplify management, many organizations auto-enroll users in the Password Reset program. Every base-system verification type enables you to specify automatic enrollment for your process.
- Configuring Password Reset properties
You can specify properties that configure the Password Reset experience for end users.
- Send email to remind users to enroll for Password Reset
You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.
- Configure the required strength for passwords
The password that a user defines must meet certain requirements — for example, it must contain at least 12 characters, it must include a numeral, and so on. You can configure the requirements as needed for your organization.
- Specify lockout for failed login attempts
The system provides inactive script actions that enable you to specify the number of failed login attempts before a user account is locked and to reset the count after a successful login.
- Configure Google reCAPTCHA for the password reset process
To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com require an API key pair from Google.