Configure standard email using your own address or domain

You can use the standard email infrastructure with your own internal email address.

Before you begin

Role required: admin

Procedure

  1. Navigate to System Properties > Email.
  2. Configure the following email properties and click Save.
    Table 1. Email Property Descriptions
    Property Section System Property Label Setting Required
    Outgoing Mail Server glide.email.smtp.active Mail sending enabled. Yes
  3. Set up a forward on your internal email architecture. For example, forward mail sent to helpdesk@company.com to instance@service-now.com.