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Set up a mobile notification device for a user

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Set up a mobile notification device for a user

When a user registers their mobile application to an instance, a notification device is automatically created for them in their notification preferences. You can still set up or modify mobile notification devices for your users.

About this task

If your users have the ServiceNow mobile application installed on their devices, you do not need to follow these instructions.


  1. Navigate to User Administration > Users.
  2. Select a user.
  3. Click Notification Preferences.
  4. Click New Device.
  5. In the Type field, select Push.
  6. In the Push app field, select the application that is already configured to handle push notification for the instance.

    See Set up a notification device for more information on the other fields in this form.

    You can also disable the push device for the user if the user should no longer receive push notifications.
    Note: You do not need to disable the push device for the users who remove the push app or who no longer use their push device. The instance automatically deactivates their device in the Push Notification Installation table.
  7. Subscribe to the push notifications or instruct the user to subscribe in their notification settings.