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Push notification responses

Push notification responses

One of the benefits of push notifications is that users can take action on records in the instance by responding to a push notification.

The actions that they can take are defined in a script that you associate with the notification message. The response is sent to the instance in this format:

http://{instance_name}/api/now/v1/push/{application Name}/action/{action}
The application name is the push application the user is using. This must match the application name in the Push Application [sys_push_application] table. The action is the Sys ID of the action in the Push Notification Action Script [sys_push_notif_act_script] table.

Products > ServiceNow Platform > Notifications; Versions > Helsinki