Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

User creation from incoming email

Log in to subscribe to topics and get notified when content changes.

User creation from incoming email

An instance can automatically create users from incoming email.

When an instance receives a message and there is no matching email address from the sender, the instance can create a user with the User ID [sys_user.user_name] set to the sender's full email address.

Table 1. Creating users from incoming email
Value of email.from Variable User ID Created Email Address Name
new.user@company.com new.user@company.com new.user@company.com New User
"New User" <new.user@company.com> new.user@company.com new.user@company.com New User
"User, New" <new.user@company.com> new.user@company.com new.user@company.com New User
"User" <nuser@company.com> nuser@company.com nuser@company.com User
Feedback