Create a new help context
You can create new help contexts to supplement or replace the default help contexts.
For example, if your organization has heavily customized a form, you might create a new help
context for that form. The customized help context could link to more relevant information,
such as a company knowledge base article.
Complete the Help Context form from the fields in the table.
Table 1. Help context form
If you select Record, the
Table name field is
replaced by the Document
Select the table for which the help context is being
If the Type is
Record, this field is
replaced by the Document
Note: The list shows only tables and
database views that are in the same scope as the
Click the reference lookup icon () to open the document selection dialog box
(pictured). Select the table and document (record)
for this help context.
This field is only visible if you have selected
Record as the
Select the language of the help page to which you are
linking. The choices available depend on the internationalization plugins active on
This field allows you to create multiple help
contexts for the same form, list, or record, each
directing to a help page in a different language.
For example, you might have two help contexts for
Form X: one for English and the other for Spanish.
If a user whose language is set to Spanish clicks
the help icon while viewing Form X, the help page
defined in the Spanish help context opens.
|Active||Select this check box to have the system use the help
context. This check box is selected by default for new
|ServiceNow Product Documentation||Indicates if this help was created by a customer or
was provided by ServiceNow. Clear this check box to create custom help for your
Do not attempt to modify existing help
topics provided by ServiceNow for your own use. The system is configured to use
your custom records rather than the default help
contexts, even when they are created on the same
|URL or page name||Identifies the topic to display when a user clicks
the help icon while viewing a form, list, or record.
You can enter the complete URL of the help page
or just the target file name if you set a base URL in the
Note: If you reconfigure the fields on the form, you see the
available fields Plugin ID and System
Property Base URL. Do not use these fields. They are for
internal use only.
- Parent Topic
- Related Reference
Products > ServiceNow Platform > Navigation and UI; Versions > Helsinki