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Password Reset setup guide

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Password Reset setup guide

A simple version of the Password Reset application is active by default. You can install a plugin to extend functionality.


Role required: admin

What is installed

Note: The Password Reset application is not available during upgrade.
  • Password Reset is available as a separate subscription from the rest of the ServiceNow platform and requires the Password Reset plugin. The plugin activates related plugins if they are not already active and includes example verifications.
  • The Password Reset - Orchestration Add-on plugin activates the Password Reset Windows Application (com.glideapp.password_reset_desktop) and enables connections to the Active Directory (AD) and 'Remote (SOAP) ServiceNow instance' credential store types. No other components are installed. For details, see Credential stores for Password Reset.

Next steps

Plan and configure the Password Reset processes for your organization. See the Password Reset admin guide.