Users: Enroll in the Password Reset program Some organizations auto-enroll users in a Password Reset program. Your organization could offer you the option to enroll for one or more methods of verifying your identity when you reset your password. You might enroll for any combination of the following methods: Verify your identity using security questions (QA verification) To enroll, you choose multiple questions that only you can answer (like the name of your first pet) and then supply answers. The system stores your answers securely. Later, when you want to reset your password, the system presents one or more of the questions. You answer the questions to verify your identity. Verify your identity using an SMS code (SMS verification) To enroll, you authorize a device like a cellular phone for SMS verification. Later, when you want to reset your password, you get a code number on the device and enter the code on the web page to verify your identity. Users: Enroll in the Password Reset program using questions and answersYour organization might ask you to select the questions to use when resetting your password. You select the questions and provide answers that only you know. At another time, when you reset your password, your answers verify your identity.Users: Enroll in the Password Reset program using SMS codesTo prove that you are who you say you are (verify your identity) while resetting your password, you can use a code number (the SMS code) that was delivered to your mobile phone or device.