Geolocation functions in the Now Platform® require a Google Maps API for Business license, or a Google Maps Javascript API Key, to enable use of Google Maps.

The auto-routing or auto-dispatch functions in Field Service Management require this license or Javascript API Key to calculate precise travel time estimates. Without these values, precise driving times cannot be calculated, and it uses rough estimates or fixed times instead.

In System Properties > Google Maps, enable the Geolocation feature using the appropriate entries from a Google Maps API for Business license, or a Google Maps Javascript API Key. To learn more, see Set up Google Maps API