ServiceNow Platform The ServiceNow Platform is a powerful cloud application platform that enables you to link real‑time data with activities, tasks, and processes to achieve better work outcomes. Navigation and the user interfaceThe user interface (UI) is the main way to interact with the applications and information in a ServiceNow instance.User interface configurationChange appearance, navigation menus, CSS, and utilize cutting edge interface tools. Administer the ServiceNow platformThe primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications. Service PortalService Portal is an alternative to the Content Management System (CMS) and a simple way to create portals for end users. It is a portal framework that allows administrators to build a mobile-friendly self service experience for users. It interacts with parts of the ServiceNow platform, so users can access specific platform features using Service Portal. Content Management SystemThe Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.Knowledge ManagementThe ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.Subscription Management application You use the ServiceNow® Subscription Management application to review and manage how purchased subscriptions are used on your production instance. You can monitor usage to update subscription levels and to make informed decisions about subscription purchases.Dependency ViewsDependency Views graphically displays an infrastructure view for a configuration item and the business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to the CI's related alerts, incidents, problems, changes, and business services.Visual Task BoardsVisual Task Boards (VTB) transform the navigation of lists and forms into an interactive graphical experience.ConnectServiceNow Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.Legacy chatLegacy chat provides real-time communication via instant messaging between users in a ServiceNow instance.Help desk chatCommunicate with service desk staff using instant messaging.Live FeedLive Feed is a social IT application that provides a place to post and share content in a ServiceNow instance. Platform securitySecurity is built into all levels of functionality. Implement the security features that are most appropriate for your organization, from managing failed logins and encrypted password protection, to roles and access control rules, to audit logs of user interactions.NotificationsNotifications keep users informed of events that concern them. The system can notify users by email, SMS text message, or push notification. It can also integrate with telephony providers to manage phone calls and SMS messages.EventsEvent are special records the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.Mobile navigation and configurationTake the system on the go with mobile device support.Contextual searchContextual search allows you to configure fields on forms and record producers to automatically display knowledge search results based on the text entered in those fields.Web servicesHTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web services.WorkflowWorkflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical workflow editor represents workflows visually as a type of flowchart. It shows activities as boxes labelled with information about that activity and transitions from one activity to the next as lines connecting the boxes. Timeline VisualizationsA timeline visualization is a representation of an organization's activities over time.Self-serviceThe Self-Service application gives supported end users a clean, simple front end to their IT support organization.ScriptsUse scripts to extend your instance beyond standard configurations. With scripts, you may automate processes, add functionality, integrate your instance with an outside application and more.