Now Platform Capabilities The ServiceNow Platform is a powerful cloud application platform that enables you to link real‑time data with activities, tasks, and processes to achieve better work outcomes. Configuration Management Database (CMDB)With the ServiceNow® Configuration Management Database (CMDB) application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the configuration management database (CMDB) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.Dependency ViewsDependency Views graphically displays an infrastructure view for a configuration item and the business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to the CI's related alerts, incidents, problems, changes, and business services.ComplianceCompliance is a tool set that enables administrators to certify ServiceNow data for correctness and fix any discrepancies found in the data.Data CertificationData Certification manages scheduled and on-demand validations of the configuration management database (CMDB) data.ConnectServiceNow Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.Content Management SystemThe Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.CredentialsCredentials, such as user names and passwords, or certificates, are required to gain access to a computer or network device for ServiceNow Discovery or to perform work on a computer using Orchestration.ServiceNow Edge EncryptionWith Edge Encryption, you control and possess all encryption keys for encrypted data.NotificationsNotifications keep users informed of events that concern them. The system can notify users by email, SMS text message, or push notification.NotifyNotify allows you to integrate with telephony providers such as the Twilio service to manage phone calls and SMS messages from within your instance.Legacy NotifyNotify enables organizations with a Twilio account to send notifications using text and voice messages.Live FeedLive Feed is a social IT application that provides a place to post and share content in a ServiceNow instance. Legacy chatLegacy chat provides real-time communication via instant messaging between users in a ServiceNow instance.Help desk chatCommunicate with service desk staff using instant messaging.Knowledge ManagementThe ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.Managed DocumentsUse the Managed Documents application to control electronic documents within your instance.MID ServerThe MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services.OrchestrationOrchestration extends the workflow engine to manage human processes and to automate things outside of a ServiceNow instance. Password Reset setup guideA simple version of the Password Reset application is active by default. You can install a plugin to extend functionality.Password Reset admin guideThe Password Reset application enables an end user to reset or change a password using a self-service process. Alternatively, your organization can implement a process that requires a service desk agent to reset passwords for end users.Users: Reset your password on Windows systemsIf your organization uses the Password Reset Windows Application, you can reset your password directly from your Windows login screen.Users: Enroll in the Password Reset programSome organizations auto-enroll users in a Password Reset program. Your organization could offer you the option to enroll for one or more methods of verifying your identity when you reset your password.Self-serviceThe Self-Service application gives supported end users a clean, simple front end to their IT support organization.Service administrationConfigure settings for services that support business applications or the platform.Service PortalService Portal is a portal framework that allows administrators to build a mobile-friendly self service experience for users. It interacts with parts of the ServiceNow platform, so users can access specific platform features using Service Portal. It is an alternative to the Content Management System(CMS) based on more modern technologies.Subscription Management setup guideBecause Subscription Management is active for all production instances by default, you do not need to activate a plugin. To set up Subscription Management, you assign the usage_admin role to the users who will administer subscriptions. The admins allocate users to appropriate subscriptions, monitor usage of applications (both by subscribed users and by users who are not subscribed), and update subscription levels as needed.Subscription Management admin guideYou use the ServiceNow® Subscription Management application to review and manage how purchased subscriptions are used on your production instance. You can monitor usage to update subscription levels and to make informed decisions about subscription purchases.Survey ManagementThe Survey Management application allows you to create, send, and collect responses for basic surveys. Timeline VisualizationsA timeline visualization is a representation of an organization's activities over time.Visual Task BoardsVisual Task Boards (VTB) transform the navigation of lists and forms into an interactive graphical experience.WorkflowWorkflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical workflow editor represents workflows visually as a type of flowchart. It shows activities as boxes labelled with information about that activity and transitions from one activity to the next as lines connecting the boxes.
Now Platform Capabilities The ServiceNow Platform is a powerful cloud application platform that enables you to link real‑time data with activities, tasks, and processes to achieve better work outcomes. Configuration Management Database (CMDB)With the ServiceNow® Configuration Management Database (CMDB) application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the configuration management database (CMDB) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.Dependency ViewsDependency Views graphically displays an infrastructure view for a configuration item and the business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to the CI's related alerts, incidents, problems, changes, and business services.ComplianceCompliance is a tool set that enables administrators to certify ServiceNow data for correctness and fix any discrepancies found in the data.Data CertificationData Certification manages scheduled and on-demand validations of the configuration management database (CMDB) data.ConnectServiceNow Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.Content Management SystemThe Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.CredentialsCredentials, such as user names and passwords, or certificates, are required to gain access to a computer or network device for ServiceNow Discovery or to perform work on a computer using Orchestration.ServiceNow Edge EncryptionWith Edge Encryption, you control and possess all encryption keys for encrypted data.NotificationsNotifications keep users informed of events that concern them. The system can notify users by email, SMS text message, or push notification.NotifyNotify allows you to integrate with telephony providers such as the Twilio service to manage phone calls and SMS messages from within your instance.Legacy NotifyNotify enables organizations with a Twilio account to send notifications using text and voice messages.Live FeedLive Feed is a social IT application that provides a place to post and share content in a ServiceNow instance. Legacy chatLegacy chat provides real-time communication via instant messaging between users in a ServiceNow instance.Help desk chatCommunicate with service desk staff using instant messaging.Knowledge ManagementThe ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.Managed DocumentsUse the Managed Documents application to control electronic documents within your instance.MID ServerThe MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services.OrchestrationOrchestration extends the workflow engine to manage human processes and to automate things outside of a ServiceNow instance. Password Reset setup guideA simple version of the Password Reset application is active by default. You can install a plugin to extend functionality.Password Reset admin guideThe Password Reset application enables an end user to reset or change a password using a self-service process. Alternatively, your organization can implement a process that requires a service desk agent to reset passwords for end users.Users: Reset your password on Windows systemsIf your organization uses the Password Reset Windows Application, you can reset your password directly from your Windows login screen.Users: Enroll in the Password Reset programSome organizations auto-enroll users in a Password Reset program. Your organization could offer you the option to enroll for one or more methods of verifying your identity when you reset your password.Self-serviceThe Self-Service application gives supported end users a clean, simple front end to their IT support organization.Service administrationConfigure settings for services that support business applications or the platform.Service PortalService Portal is a portal framework that allows administrators to build a mobile-friendly self service experience for users. It interacts with parts of the ServiceNow platform, so users can access specific platform features using Service Portal. It is an alternative to the Content Management System(CMS) based on more modern technologies.Subscription Management setup guideBecause Subscription Management is active for all production instances by default, you do not need to activate a plugin. To set up Subscription Management, you assign the usage_admin role to the users who will administer subscriptions. The admins allocate users to appropriate subscriptions, monitor usage of applications (both by subscribed users and by users who are not subscribed), and update subscription levels as needed.Subscription Management admin guideYou use the ServiceNow® Subscription Management application to review and manage how purchased subscriptions are used on your production instance. You can monitor usage to update subscription levels and to make informed decisions about subscription purchases.Survey ManagementThe Survey Management application allows you to create, send, and collect responses for basic surveys. Timeline VisualizationsA timeline visualization is a representation of an organization's activities over time.Visual Task BoardsVisual Task Boards (VTB) transform the navigation of lists and forms into an interactive graphical experience.WorkflowWorkflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical workflow editor represents workflows visually as a type of flowchart. It shows activities as boxes labelled with information about that activity and transitions from one activity to the next as lines connecting the boxes.
