The next step in structured problem analysis is to define distinctions and changes
for each Is and Is not pair previously defined in the WHAT, WHERE, and WHEN
This information helps problem managers to focus on recent changes that may have
caused the problem.
List each distinction and each change.
Open the relevant problem analysis record.
In the Distinctions and Changes related list, click
Fill in the fields (see table).
Table 1. Listing Distinctions and Changes
||[Read-only] The problem statement value, which
combines the object and the deviation from the Problem
||The relevant Is value that this
distinction and change applies to.
||The distinctive aspect about this area.
||Any changed aspect in this area.
Note: Deleting a problem object, such as a What
object(s)? item, deletes all distinctions and changes
records defined for that object.
Viewing and Editing Distinctions and Changes
You can open an existing distinctions and changes record by by clicking the
- The D & C lists in WHAT, WHERE, or WHEN section
of the form.
- The Distinctions and Changes related list.
You can make changes to this form, as required.
Viewing Problem Areas
You can inspect both problem areas and individual distinctions and changes
records from the Distinctions and Changes
related list of a
problem analysis record.
Click the Problem area
entry for the item to view the
problem area and a list of distinctions and changes records for that