Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Structured Problem Analysis

Log in to subscribe to topics and get notified when content changes.

Structured Problem Analysis

The Structured Problem Analysis application lets you track problem analysis process through the ServiceNow system.

Structured problem analysis provides a rational methodology for investigating the cause of a problem or incident. This problem solving methodology was developed by Kepner-Tregoe to help problem managers avoid making wrong decisions based on subjective opinions.

Problem managers must complete Kepner-Tregoe training before using the Structured Problem Analysis application.

Feedback