Templates are added to a maintenance schedule so the appropriate requests and tasks,
such as work orders and facilities requests, can be automatically generated when a
maintenance schedule runs.
A maintenance schedule runs and the requests or orders are generated, when a
scheduled job called Planned Maintenance Nightly Run
evaluates the schedule and determines that the meter or interval criteria in the
schedule is met or exceeded. You can Run a scheduled job to execute a maintenance schedule to run
at a day or time convenient for your business.
Each automatically-generated service order is linked to the record under maintenance
in a few ways:
- Each service order's Record table and
Record ID fields are always populated with the
table name and ID of the record under maintenance.
- If the record under maintenance is a configuration item, the service orders
Affected CI field are populated.