Planned Maintenance

Although not a service management (SM) application itself, the planned maintenance application works with SM applications to help organizations manage regular, preventive maintenance of their assets.

The application uses maintenance plans to trigger the automatic creation of work orders or facilities requests. These work orders and facilities requests define how to perform maintenance on devices and vehicles, or just about any type of asset that requires maintenance. Work orders and requests can be based on a specific time interval, such as after a specified number of months since the previous maintenance was performed, or they can be based on meters or usage. For example, after a specified number of pages are printed or a specified number of miles are driven.