Roles installed with Service Management Core

Service Management Core adds the following roles.

Role title [name] Description
personalize_read_dictionary Role allowing service management application admins the ability to see fields when modifying field controls (e.g. mandatory fields, read-only fields) on the state flow form.
sm_qualifier Qualifier role used when creating SM applications. This is a template only and it does not provide actual access to any navigation modules or records.
sm_agent Agent role used when creating SM applications. Performs work on a task. This is a template only and it does not provide actual access to any navigation modules or records.
sm_approver_user Approver user role used when creating SM application. Approves requests. This is a template only and it does not provide actual access to any navigation modules or records
sm_initiator Initiator user role used when creating SM application. Grants UI access, as well as performing the same functions as Basic. This is a template only and it does not provide actual access to any navigation modules or records.
service_fulfiller Role allowing service management users the ability to see the Service Desk modules.
sm_admin Admin user role used when creating SM application. Controls all data. This is a template only and it does not provide actual access to any navigation modules or records
sm_basic Basic user role used when creating SM application. Reads and creates requests, and follows up on those requests. This is a template only and it does not provide actual access to any navigation modules or records.
sm_dispatcher Dispatcher user role used when creating SM application. Schedules and assigns tasks to agents. This is a template only and it does not provide actual access to any navigation modules or record.
sm_read Read-only user role used when creating SM application. This is a template only and it does not provide actual access to any navigation modules or records.
template_admin Grants the ability to create and administer Service Management templates.