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Use a task template for multiple request templates

Use a task template for multiple request templates

If you have tasks that are often repeated across multiple jobs, you can create a task template and reuse it in multiple request templates.

  1. Create a request template and an associated task template that contains the information you want to reuse.

  2. When you create subsequent request templates, you can select the task template from the Task Template field, and save the file.

Products > Service Management > Request Management; Versions > Helsinki