If there is not enough information to dispatch a task, you can request more details
from the qualifier.
Role required: wm_dispatcher, wm_initiator_qualifier_dispatcher, or wm_admin
Open a work order task in Pending Dispatch state.
In the Work Notes field, enter a reason for returning
the work order.
Click Request more information.
The task state changes to Draft and the work order
state changes to Awaiting Qualification. If field
service management is configured for automatic
qualification, the work order state remains at