Filter the SLA map

How to filter the SLA map.

Before you begin

Role required: wm_admin, wm_dispatcher, or dispatcher combination role

Procedure

  1. Click View Filter.
    These filters are available:
    • Date: Select the date you want to search.
    • Show agents current location: Show or hide agent locations on the map. By default, all agents are shown.
  2. Select the desired filters.
  3. Click Apply Filter to apply your changes to the map.
    Figure 1. SLA map filter
    SLA map filter