|| Auto-generated identification number for the task.
|| Request that this task is associated with.
| Cloned from
|| Record number of the task this task was cloned from,
|| Geographical area where the work needs to be done.
The location is critical for determining the staff
member who is assigned to the task.
|| Template for creating this request (optional). Click
the lookup icon and select a template. The description
of the selected template will populate the
|| Abilities necessary to execute the task. This fields
is automatically completed based on the selection in the
Affected CI field on the
associated request. If you change the affected CI on the
request, the system adds any skills required by the new
CI to the skills already listed here.
|| Current state of the task, such as
Accepted or Closed
Complete. The ServiceNow advances the state automatically as users complete
the work for each successive state.
| Assignment group
|| Group from which an individual legal staff member
should be selected to complete the task. The lookup list
shows only the assignment groups associated with the
selected Location. If the
Assignment Group field is
empty, the system searches for the group covering the
territory that includes the location of the task.
| Assigned to
|| Individual staff members who should complete the
task, selected from the Assignment
group. If you defined skills and
assigned them to staff members, the Assigned
to field lookup list shows only those
staff members in the assignment group who have all the
Skills required. If no exact
match of skills is found, the lookup list shows all
assignment group members.
Note: If state flows are
disabled, this field is not mandatory.
| Short description
|| Brief explanation of the task.
|| Exact technical description of the unit of work to
be performed. Qualifiers should provide as much detail
about the problem as possible to avoid extra
communication with the caller in later stages of the
| Work notes
|| Information about the task as it progresses through
each state. Work notes are not visible to customers.
|Scheduling - These fields
display for Finance Service Management and Marketing
||Date and time when the earliest task is scheduled to
Note: If state flows are disabled, this field
is not mandatory.
||Estimated work end date. This is the estimated date
when the latest task will be completed.
|Actual work start
||Date and time when the earliest task actually
|Actual work end
||Date and time when the latest task actually
|Requested due by
||Estimated date when the latest task will be