Only agents can close work order tasks assigned to them.
If the caller's problem was fixed or resolved, use the Close
Open a work order task.
Add information to the Work notes field. The notes
should include a description of the work done and any other helpful
Enter a date and time earlier than the current date and time in the
Actual Work End field.
You cannot add a date and time later than the current date and time.
If you do not enter a date and time, the ServiceNow system
adds the current date and time automatically when you click
Click Close Complete.
- The status of all unused parts automatically changes to
- The state of the parent work order automatically changes to
Closed - Complete if all work order tasks
on the work order have a state of Closed -
Complete or Canceled.