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Close a request

Close a request

When you close a request, you can add details that you want the submitter to be aware of.

  1. Navigate to [SM application] > Assigned to me.

  2. Click the request number.

  3. In the Additional comments field, enter any final notes or comments.

  4. Change the State field to the appropriate closed state.

  5. Click Update.

Products > Service Management > Request Management; Versions > Helsinki