Clone a request

To save time, an existing request can be cloned to create a new request.

About this task

In the cloning process, the following information is copied from the source task:
  • Parent request reference
  • Short description
  • Description
  • Dispatch group
  • Assignment group
  • Location
  • Planned information (scheduled and estimated, not actuals)
  • Required skills

Procedure

Open the task and select Clone Task under Related Links.
New tasks are created in Draft state. The Work Notes field contains the original task number and text stating that the task is a clone.