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Cancel a work order

Cancel a work order

Cancel a work order if the work is no longer necessary or if it is a duplicate of another work order.

Before you begin

Role required: Work orders can be canceled by users with different roles during specific states in the work order life cycle.

About this task

When you cancel a work order, all associated work order tasks are also canceled.


  1. Navigate to Field Service > All Work Orders.

  2. Open a work order.

  3. In Work notes, enter a reason for canceling the work order.

  4. Click Cancel.

    An error message appears if text is not entered into the Work notes field.

Products > Service Management > Field Service Management; Versions > Helsinki