Properties installed with Field Service Management

Properties

Field Service Management adds the following properties.
Table 1. Properties for Field Service Management
Property Description
glide.ui.wm_order_activity.fields Determines which fields are tracked in the activities list for work orders. The system automatically synchronizes the values in this property and the selections made by personalizing activities.
  • Type: String
  • Default value: opened_by,work_notes
  • Location: System Properties [sys_properties] table
glide.ui.wm_task_activity.fields Determines which fields are tracked in the activities list for work order tasks. The system automatically synchronizes the values in this property and the selections made by personalizing activities.
  • Type: String
  • Default value: work_notes,assigned_to
  • Location: System Properties [sys_properties] table
work.management.default.end.time Default end time for all work agents when no schedule is set, formatted in a 24 hour clock.
  • Type: String
  • Default value: 17:00
  • Location: Field Service > Administration > Properties
work.management.default.start.time Default start time for all work agents when no schedule is set. This value sets the start time for a day other than the current day, when no scheduled task exists or is continued from the previous day. This property uses a 24 hour clock.
  • Type: String
  • Default value: 08:00
  • Location: Field Service > Administration > Properties
work.management.limit.location Field Service Management should limit the dispatch groups available to choose by the location of the task. By default, the list of available dispatch groups is filtered by their proximity to the work order task location. When this property is set to false, the system displays all dispatch groups for selection, without any consideration of location. If only one dispatch group is available for a work order task in any location, that group is automatically entered in the Dispatch group field.
  • Type: true/false
  • Default value: true
  • Location: Field Service > Administration > Properties > Dispatch Properties for Field Service
work.management.max.agents.processed Sets the maximum number of agents that will be processed by auto-dispatch at a time. The system has an absolute limit of 300 agents and sets the value at that level if you specify more than 300. The system cannot auto-dispatch a task for a dispatch group that contains more agents than the value configured.
  • Type: Integer
  • Default value: 100
  • Location: Field Service > Administration > Properties
work.management.work.spacing Amount of time (in minutes) to add between the end of a task and the travel start of the next. An example of a valid time value is 10.
  • Type: Integer
  • Default value: 0
  • Location: Field Service > Administration > Properties

Geolocation properties

Field Service Management adds the following geolocation properties.
Table 2. Geolocation properties for Field Service Management
Property Description
glide.geolocation.map.merge.task.agent.markers Merge the task and agent markers on the geolocation maps with a new purple marker. When this property is true, agent and task markers that are close together are merged into a purple cluster that displays the count of both marker types. The pop-up information window for the purple marker displays the items for all agents and tasks. If this property is false, agents and tasks will only be gathered into their own clusters and not into the single, purple cluster.
  • Type: true/false
  • Default value: false
  • Location: Field Service > Administration > Properties
work.management.allow.toll.roads Allow toll roads to be used. Allows the system to use toll roads when auto-routing an agent's tasks.
  • Type: True/false
  • Default value: True
  • Location: Field Service > Administration > Properties
work.management.autodispatch.geolocation Geolocation should be used to update estimated travel time via Google Maps API.
  • Type: true/false
  • Default value: true
  • Location: Field Service > Administration > Properties > Dispatch Properties for Field Service Management
work.management.evening.rush.hours Evening rush hour span, formatted as 14:30-16:00. This property uses a 24 hour clock. All times are expressed as a range, separated by a dash with no spaces. Times not using this format are ignored. This property must be used with the work.management.morning.rush.hours and work.management.rush.travel.buffer properties.
  • Type: String
  • Default: 0
  • Location: Field Service > Administration > Properties
work.management.morning.rush.hours Morning rush hour span, formatted as 06:30-08:00. This property uses a 24 hour clock. All times are expressed as a range, separated by a dash with no spaces. Times not using this format are ignored. This property must be used with the work.management.evening.rush.hours and work.management.rush.travel.buffer properties.
  • Type: String
  • Default: 0
  • Location: Field Service > Administration > Properties
work.management.rush.travel.buffer Percentage to add to all rush hour travel times. The system uses this percentage to calculate schedules when auto-routing an agent. Use this property when both morning and evening rush hour times are defined. An example of a valid time buffer percentage is 15.
  • Type: Integer
  • Default value: 0
  • Location: Field Service > Administration > Properties
work.management.travel.buffer Percentage to add to all travel times. An example of a valid percentage value is 15.
  • Type: Integer
  • Default value: 0
  • Location: Field Service > Administration > Properties