The transfer process is slightly different for consumables than it is for
Consumable assets, such as computer keyboards, are not tracked individually in transfer
orders. Non-consumable assets, such as network routers, are configuration items that are
tracked individually in transfer orders.
- Consumable models
- If the model being transferred is a consumable, the system can order all the items
at once if you specify a Requested quantity on a single
transfer order line. After the quantity is specified, the system determines whether
the selected stockroom has enough quantity to fulfill the part requirement. If the
stockroom cannot fill the entire part requirement, the system enters the quantity
available in the stockroom automatically. For example, if the requirement is for 25
keyboards and the selected stockroom only contains 10, the available quantity of 10 is
added. The user must create another transfer order line manually to order the
remaining 15 keyboards from another stockroom.
- Non-consumable models
- If the model being transferred is a non-consumable asset, create one transfer order
line per asset. The system creates as many transfer order lines as the required
quantity. This approach is used so that each configuration item can change its status
and stockroom location independently. For example, if the part requirement specifies
two Canon i960 Photo printers, and printers are managed as configuration items, then
the system generates two transfer orders lines - one per configuration item. After the
agent receives the part (item state changes to In Stock and
substate changes to Reserved) and uses it, the asset is listed
as In Use by the caller who originated the work order.