A task window is the time period, bordered by start and end times, in which a task
should be performed.
A task window can be flexible or fixed and is used by the auto-routing and auto-assignment
features to determine an agent's daily schedule.
A flexible window has start and end times that the Field Service Management application attempts to
respect when dispatching or routing a task automatically. The system can reschedule a flexible
task window if necessary to make it fit into an agent's schedule.
A fixed task window cannot be rescheduled. If the auto-router or auto-dispatcher cannot
schedule the task for the fixed window time period, that task is not scheduled at all. The time
interval configured for a window cannot be less than the time required to perform the task.
- Parent Topic
Products > Service Management > Field Service Management; Versions > Helsinki