Legal Service Management defaults to the request-driven process, where tasks can be
assigned to a request; however, closing all tasks will not automatically close the request. You
can switch to the task-driven process if you require multiple tasks to be performed before the
request can be considered complete.
The legal service management process is as follows:
- Users submit legal requests through the service catalog.
- Based on settings in the Legal Service Management Configuration, the request transitions
through states based on actions performed through the request.
- When the request has been fulfilled by the legal team, the request is closed.