Geolocation tracking

Enable agent location tracking.

In the default view of the User form, select the Geolocation tracked check box to enable agent location tracking. When the ServiceNow system tracks an agent, it updates the geographic coordinates whenever the agent loads a record on the Task [task] table or on a table that extends Task. After the initial update, the system continues to update the agent's geographic coordinates at recurring intervals if the agent does not close or reload the record.

Administrators can set the length of this interval by editing a system property called Minimum amount of time between updating the user's location (in seconds). The default value for the geolocation update interval is 300 seconds, or 5 minutes. To access this property, navigate to Geolocation > Administration > Geolocation Properties.

Note: The system can update geographic coordinates only for users who have location services enabled in their browsers. Even users who have the Geolocation tracked check box selected may be prompted by their browsers to share or withhold their location.