Field Service Management

The ServiceNow Field Service Management application helps organizations manage work tasks of any kind that need to be performed on location.

Field Service Management matches tasks to agents based on agent skills, geographic territory assignments, and available inventory. Agents then do the work and track their travel and work time. For example, a centralized IT department may select IT agents based on skills and territories, then send them out to remote offices to fix computers, install servers, and perform printer maintenance.

Field Service Management is integrated with Service Management (SM), which helps you manage settings for all SM-based applications, such as Facilities Service Management and Finance Service Management.

The following podcast offers additional information on the use of Field Service Management.