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Closed and completed requests

Closed and completed requests

When the Request lifecycle option is set to request-driven, the assigned agent can complete and close the request once all the tasks in the request are complete.

A Close Complete button is visible to the agent assigned to the request. The agent enters work notes before clicking Close Complete. When the button is clicked, the open task is automatically completed (if applicable) and the request transitions to the Complete state.

Products > Service Management > Request Management; Versions > Helsinki